Volunteer Opportunities

Visitor Host

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Visitor Host Role Description - Ferrymead Heritage Park

Job Title: Visitor Host

Location: Ferrymead Heritage Park, Christchurch

Key Responsibilities:

  1. Visitor Engagement and Interpretation - Greet visitors warmly and provide orientation to the park's layout and attractions.

    • Share stories and historical insights about Christchurch's early colonial life, transportation
      history, and heritage buildings.
    • Engage with guests in themed areas and exhibits such as within the Edwardian township

  2. Safety and Site Stewardship - Monitor visitor activity to ensure safety and respectful behavior around heritage exhibits.

    • Assist with emergency procedures and report any incidents or hazards.
    • Help maintain a clean and safe environment across the park.

  3. Support for Heritage Activities - Participate in or support live demonstrations, tram rides, and special events.

    • Wear period-appropriate costume (supplied) if required to enhance the immersive experience.
    • Assist with school visits, guided tours, and educational programmes.

  4. Customer Service and Sales

    • Provide information about memberships, upcoming events, and park facilities.
    • Operate point-of-sale systems for ticketing, retail, or food services if needed.
    • Handle visitor feedback and escalate concerns appropriately.

  5. Team Collaboration

    • Work closely with volunteers, heritage specialists, and other staff to deliver a cohesive visitor experience.
    • Attend training sessions on local history, customer service, and health and safety. - Contribute to a positive and inclusive team culture.
Requirements:

Skills and Qualifications:

  • Friendly and approachable manner with strong communication skills.
    • Ability to work outdoors and walk between exhibits
    • Previous customer service or tourism experience preferred but not compulsory
    • Availability – Days that suit you.

A Police background check is required for this role.

Time commitment:

Whatever suits you
We are looking to build a team of available people who could be available for either regular hours or one off events

Getting started:
The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

Ref: 1129

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In applying for this position I confirm that I have read the requirements of the position and believe I have the skills and attributes required to carry out this role safely and effectively.

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